Report what happened before the toilet stopped clearing
If the pan level rises or drains back slowly, avoid repeated flushing. Tell us if an object may have entered the toilet and whether a nearby basin or shower is also affected. There is no need to retrieve an item yourself or use products that could complicate a safe inspection.
A suspected foreign object changes the enquiry from a routine assumption about a soft blockage. Removal, access and any need to disturb the toilet must be discussed for the actual fitting, particularly with concealed connections. If several homes report problems, the shared drainage route may need attention rather than a repair confined to one pan. Any additional access or work is agreed before proceeding.
Knightsbridge spans borough boundaries, so postcode shorthand is not enough for permission or access checks. Supply the full address and the correct building contact, especially where an apartment has services maintained under a wider building agreement.
Check concierge arrangements, lift bookings and any protected-floor requirements with your building. For external work, use the local authority for the actual address; the linked Kensington and Chelsea guidance applies only within that borough.
- Whether an object may have been flushed
- Water-level behaviour without repeatedly testing it
- Whether other fittings or neighbours are also affected
- One hour minimum charge.
- Before any extra work, we give you an estimated duration and expected labour cost to agree.
- We do not promise fixed turnaround times; visits are arranged with you directly.
- Call or bookRing 020 3858 0085 or book an engineer with your full address.
- Share building detailsConcierge, parking, lift access, key holders and where stopcocks or boilers sit.
- Agree before workEstimated duration and expected labour cost agreed before anything extra.
Good to know.
Should I keep flushing to try to move the blockage?
No. Repeated flushing can add water faster than it can escape and cause an overflow. Stop using the affected toilet and tell us about the blockage and any other affected fittings.
What does drains cost in Knightsbridge?
£150 + VAT per hour (£180 inc VAT), with a one hour minimum. Before any extra work we give an estimated duration and expected labour cost for you to agree.