Charged by the hour. Payment by card on completion.
Fixing what has gone wrong
Leak repairs
Dripping joints, weeping pipes, leaks under sinks and baths, and water appearing where it should not. If water is coming through a ceiling, turn off your stopcock and call.
Taps
Dripping, stiff or loose taps, worn washers and cartridges, and replacing kitchen, basin and bath taps.
Toilets
Constant running, slow or weak flushing, leaking cisterns and bases, faulty fill and flush valves, and loose pans or seats.
Showers
Poor flow, temperature that will not settle, leaking heads and hoses, failing valves and worn seals around trays.
Fitting and changing things
Pipework
Repairing, rerouting and replacing sections of pipe, including noisy or knocking pipes and pipework moved for a new layout.
Bathroom and kitchen fittings
Fitting basins, sinks, toilets, baths, taps and shower valves where you have chosen the products or want to talk through options.
Appliance connections
Plumbing in washing machines and dishwashers, with new supply and waste connections where needed.
Stopcocks and valves
Replacing seized stopcocks and adding isolation valves, so a future problem can be shut off quickly.
- Water marks or a soft patch on a ceiling
- A meter that moves when nothing is running
- A toilet that keeps refilling
- A shower that runs hot and cold
- Knocking or banging in the pipes
- A stopcock you cannot turn
Find the cause,
then agree the fix.
- 01ListenWhat you have noticed, when it started and what has changed. Photos help before we arrive.
- 02LookWe check the problem on site and trace it back to where it starts, not just where it shows.
- 03ExplainWe tell you plainly what we found and the options, including anything that can wait.
- 04ApproveNothing extra goes ahead until you have agreed the scope and cost.
- Tell us the jobCall or email with your address, what is happening and photos if you can.
- Agree the detailsWe talk through the work, confirm the cost basis and arrange a time with you directly.
- Work and paymentAny extra work is discussed before we carry it on. Pay by card on completion.
Before any work begins, ask us to confirm anything else that could apply to your job, such as parts and materials, parking or work outside usual hours. We agree the scope and cost with you first, and if something new turns up during the job we stop and talk it through before going further.
Good to know.
What should I do if I have a leak right now?
Turn off the water at the stopcock (often under the kitchen sink, or where the supply enters the property), switch off electrics near the leak if it is safe to do so, and call us on 020 3858 0085.
How is plumbing work charged?
Plumbing is £120 + VAT per hour (£144 per hour including VAT). Ask us to confirm anything else that may apply, such as parts, before the work begins.
Can you fit products I have already bought?
Often, yes. Send us the product details or links in your email so we can talk through suitability before the visit.
How do I pay?
Payment is by card on completion of the work.